Successful Companies:

1. Realize much more value from their technology systems and use them in distinctly different ways
2. Are more likely to seek (and measure progress against) tangible benefits such as reduced costs and increased revenue.
3. Place a stronger emphasis on three critical factors from driving improved business from technology systems: integrating the organization, optimizing business process, and using and analyzing system data to improve decision making.
4. Extend their software systems throughout their organizations, implementing modules across a broad range of business functions.
5. Integrate their organizations more thoroughly than low performers, and are far more likely to have moderate-to-significant integration with the external systems of customers and suppliers.
6. Aggressively use technology information and analytics to improve decision making and business performance.
7. Approach a technology system more strategically than low performers; they are more likely to view their enterprise system as very distinctive from those of their competitors.

- Info Tech Research 2009