Three-Word Summary: Unlimited Proactive Remote

You Should Choose This Plan If: Your company has a more complex infrastructure or want leverage technology to gain greater efficiency from employees and IT investment.

The IT Manager Plan Includes the Technician Plan Plus:

Accountability & Experience:

Network Engineer

• Performs complex network design and build projects with expertise in multiple platforms
• Expert in wide area networking and routing
• Experienced in security solution installation and configuration
• Typically has 3-7 years experience in IT field

Technical Account Manager

• Dedicated single point of contact for issue escalation
• Manages technology investment so it aligns with business need
• Consults with client on matters related to IT policy, line of business applications and management best practices
• Manages technology investment so it aligns with business need
• Consults with client on matters related to IT policy, line of business applications and management best practices
• Typically has 7+ years experience in IT field

Services Included:

24×7 Monitoring - preventative maintenance services, active issue troubleshooting, and remote resolution can save your businesses from critical downtime. 24×7 management keeps an eye on your business when you’re not there. Sleep with ease of mind knowing that someone is watch your back, making sure nothing goes wrong in the middle of the night.

Change Management - Change Management delivery is to ensure that standardized methods and procedures are used for efficient and prompt handling of all changes to controlled IT infrastructure. In order to minimize the number and impact of any related incidents upon service, change management can ensure standardized methods; processes and procedures are used for all changes. GGGroup facilitates efficient and prompt handling of all changes, and maintains the proper balance between the need for change and the potential detrimental impact of changes.

Greater Stability – Continuous network monitoring, server and network updates, firewall and internet services, creates a sense of stability in your office. Worrying if your network will be down once you enter the office becomes a thought of the past.

Increased Security – Threats to email and instant messaging are getting more sophisticated and continue to rise. Even small businesses have to contend with regulatory and compliance issues. Beefing up your company’s security will help to eliminate these problems. Sophisticated virus protection programs along with internet restrictions will keep your data safe and keep all the bad stuff out.

Managed Backup - Preventing data loss, corruption, and disclosure of sensitive information from unauthorized access, a server crash, human error or a natural disaster is critical to the long term success and staying power of any business. Implementing a data backup system that guarantees the full recovery of all data can mean the difference between seamless business continuity and complete paralysis of all essential business operations in the face of an unforeseen data loss emergency.

Project Management – Projects are short-term efforts to create a unique product, service or environment, such as removing old servers, software deployment, etc. All projects, IT or otherwise, move through five phases in the project management lifecycle: initiating, planning, executing, monitoring and controlling. Each phase contains processes that move the project from idea to implementation.

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