Three-Word Summary: Unlimited Reactive Remote

You Should Choose This Plan If: Your company needs consistent, reliable support of your technology. Typically, these companies do not have complex environments but want issues resolved in a fast, professional and cost-effective manner.

The Technician Plan Offers:

Accountability and Experience:

Help Desk Technician

• Performs administrative tasks, such as: user account creation and maintenance, network application installation and configuration.
• System documentation and monitoring of Local Area Network performance
• Monitors and configures network backup and security systems
• Highly skilled in end-user support of common application
• Typically 1-3 years experience in IT field

Network Specialist

• Performs Local Area Network installation, configuration, upgrade, and troubleshooting tasks
• Solid understanding and certified in at least one network operating system, such as Microsoft or Novell
• Proficient in E-mail, Microsoft and Network Backup applications
• Typically 2-4 years experience in IT field

Service Manager:

• Oversees technical training and performance of technical staff
• Conducts regular knowledge-sharing sessions within team
• Identifies appropriate resources to address technical issues
• Typically 3+ years in management of IT personnel
   

 
Services Included:

Data Maintenance & Support – Preventing data loss, corruption, and disclosure of sensitive information from unauthorized access, a server crash, human error or a natural disaster is critical to the long term success and staying power of any business. Implementing a data backup system that guarantees the full recovery of all data can mean the difference between seamless business continuity and complete paralysis of all essential business operations in the face of an unforeseen data loss emergency.

Documentation Management – Written text provided with computer software, explaining how your current systems are operating. Small problems can be solved instantaneously after just a quick read.

Email Management – Email management is critical when you are receiving hundreds of emails everyday. It can become very easy to become overwhelmed by your inbox. Email management software can help manage large volumes of customer emails, responsively and effectively.

Mobile Messaging – Enables you to deliver all your messages steadily, unfailingly, and instantly to just about anyone you need to reach, regardless of where you are or whatever device you are using. We can help transform the way you communicate with your team, your suppliers, and your customers.

Network Infrastructure – We will help update all of the physical hardware used to transmit data such as routers, switches, gateways, bridges and hubs. Getting the most favorable performance from all the physical hardware will help guarantee optimal results and will make down time a thing of past.

Network Security – Threats to email and instant messaging are getting more sophisticated and continue to rise. Even small businesses have to contend with regulatory and compliance issues. Beefing up your company’s security will help to eliminate these problems. Sophisticated virus protection programs along with internet restrictions will keep your data safe and keep all the bad stuff out.

Preventative Management – The care and servicing by personnel for the purpose of maintaining equipment and facilities in satisfactory operating condition by providing for systematic inspection, detection, and correction of incipient failures either before they occur or before they develop into major defects.

Procurement - Through our established relationships with multiple third party vendors, we can guarantee that any physical hardware purchased at the advice of GGGroup will be obtained at far below retail price.

User Support – If you can not find the answers you need in the written documentation, there is always access to the help desk via our 24 hour phone support. You can ask the help desk a variety of questions ranging in all topics and receive answers in a quick and simple to comprehend manner. With a 9.2 rating, you are assured that our help desk provides exceptional service when you need it most.

Vendor Management – It is just as important to communicate with your suppliers and vendors as it is to communicate with your customers. Establishing the proper communication channels and information flows between you and your suppliers can lead to increased efficiencies, reduced costs and better customer service.

Printable Version: