Netpromoter.com has been embraced by leading companies such as Verizon, Apple & AT&T worldwide as the standard for measuring and improving customer loyalty. At GGGroup, we adopted this methodology for gauging client satisfaction in 2008.

We conduct this one-question survey of all clients on management contracts twice per year.  Our goal is to continually exceed client’s expectations of what their technology management resources are able to provide.

The numbers speak for themselves: Our first survey resulted in an NPS score of 9.1- which, though still better than many leading companies, was something we wanted to improve.  Our latest NPS Score was 53 – exceptional results that means that when asked whether a client would refer us, the answer was an average of 9.2 out of 10.

The ultimate goal of GGGroup is to deliver customer experiences of such high quality that our clients continue to view us as partners and endorse us enthusiastically.